Assistant Manager, Client Acceptance

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Assistant Manager, Client Acceptance. Reporting to the PI Manager, this position is based in Foshan, China allowing you to make a significant impact to our Global Incorporations Services and its’ growth.

Role Purpose

The PI Assistant Manager will support the PI Manager in overseeing the testing of Professional Introducers (PIs) to ensure KYC documentation meets regulatory standards for registered office/agent services in BVI, Seychelles and Samoa. This role is critical in managing tight deadlines, leading remediation projects, and ensuring compliance with evolving AML/CFT regulations. The PI Assistant Manager will support the Manager in driving operational excellence, mentoring junior team members, and maintain stakeholder relationships.

Key responsibilities

PI testing & Quality Assurance

• Manage end-to-end testing cycles, from initiating testing requests to reviewing and approving the test reports
• Review and approve high-risk cases involving sanctions, PEPs, adverse news etc.
• Conduct quality control (QC) on test reports and PI letters, ensuring compliance with jurisdictional obligations
• Act as the primary point of contact for Relationship Managers and Clients during the testing process, addressing queries and resolving issues promptly
• Provide guidance to Relationship Managers and Clients on compliance requirements, documentation standards and testing deadlines
• Escalate issues to senior management and recommend corrective actions

Regulatory & Compliance Oversight

• Address regulatory requests and lead internal audits, ensuring timely remediation of findings
• Prepare compliance reports and manage quarterly/annual monitoring programs
• Update guidance documents, test strategies, methodologies, procedures and PI letter templates to reflect regulatory changes and internal policy changes

Project Management & Remediation

• Lead migration projects (e.g. system integration, data cleansing, policy alignment)
• Perform gap analysis and implement remediation strategies
• Oversee portal development projects, including configuration of policies and CDD requirements

Stakeholder Coordination & Reporting

• Provide regular updates to stakeholders on testing progress, complaints, and system migrations
• Collaborate with Legal, IT, Compliance, Client Solutions teams etc. to resolve cross-functional challenges
• Deliver regular management reports on PI performance, KPIs, and testing outcomes

Operational Support & Maintenance

• Monitor daily escalations, including PI queries, complaints and approval requests
• Ensure the accuracy, completeness and integrity of all data entered into compliance systems
• Develop and deliver training programs for the PI team and Relationship Managers on testing workflows

Qualifications

• A minimum of 5 years of experience in compliance, AML/KYC, or risk management, preferably in financial services or corporate services.
• Bachelor’s degree in Law, Finance, Business Administration or related field are preferred but not mandatory
• Advanced certifications (CAMS, ICA Diploma) are preferred but not mandatory
• A sound understanding of the clients, services, people, processes and data associated with the relevant component
• Experience of working with business systems, applications, data migration, data integration and gap analyses in a financial/professional services organisation
• Experience with offshore jurisdictions (BVI/Seychelles/Samoa) is a plus
• Professional fluency in written and oral English

Personal Attributes

• Detail-Oriented: Ensures accuracy in documentation, gap analyses, and regulatory reporting
• Deadline-Driven: Excels under tight timelines, balancing daily tasks with long term projects
• Analytical Thinker: Interprets complex data (e.g. test results, migration metrics) and drives actionable insights
• Adaptable: Navigates evolving regulations, system changes, and unexpected trigger events
• Collaborative Leader: Fosters teamwork across departments to resolve escalations and streamline processes

Why Join Us?

• Local Impact, Global Reach: Contribute to global compliance standards while working in Foshan’s dynamic business environment
• Professional Growth: Gain exposure to cross-jurisdictional regulations and cutting-edge compliance systems
• Flexible hybrid working arrangement: Enjoy a supportive work culture that values efficiency and employee well-being
• Competitive Benefits: Attractive salary, performance bonuses, and opportunities for career advancement

Company Benefits

At our Foshan office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and Celebration Leave.

Additionally, we provide comprehensive medical insurance, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.