It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Operations Technology, based in our Vistra International Expansion (India) Private Limited, Mumbai , India. reporting to the Manager, this full-time and permanent position is based in Mumbai (Remote working), India and offers regional coverage, allowing you to make a significant impact to our Operations Technology department and its’ growth.

Key responsibilities:

• Respond to user requests in a timely, accurate way through our ServiceDesk Plus ticketing system
• Troubleshoot and resolve issues and other supported applications by engaging with users via phone or web sessions.
• Maintain a strong understanding of Investor AML/KYC platform, including its configuration, integrations, and features
• Work collaboratively with cross-functional teams to resolve user issues, escalate issues to appropriate team members and ensure tickets are solved within the agreed SLA’s
• Create/maintain documentation and knowledge articles to support the team and end users
• Contribute to testing new features or configurations to validate performance and usability
• Act as champions of the Investor AML/KYC platform, ensure a deep understanding of the platform and its functionalities
• Take ownership of upskilling other application support team members by sharing knowledge of updates, upgrades, and best practices, as well as onboarding new team members
• Uphold Vistra’s values by promoting a culture of professionalism and teamwork

.