Application Support Analyst

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Application Support Analyst, based in our Vistra, Mauritius or Mumbai office. This full-time contractual position offers regional coverage, allowing you to make a significant impact to our VFS Team and its’ growth.

Key responsibilities:

• Provide first level support for application-related issues, ensuring timely resolution and minimal downtime.
• Collaborate with end-users to understand and address their application-related needs.
• Troubleshoot, diagnose, and resolve software and hardware issues in coordination with the IT team.
• Conduct thorough testing and quality assurance on application updates and enhancements.
• Document support processes, procedures, and issue resolutions.
• Work closely with vendors and third-party providers to escalate and resolve complex issues.
• Collaborate with the development team to communicate user feedback and contribute to continuous improvement.
• Keep abreast of industry trends and emerging technologies to enhance the efficiency of application support processes.

Key requirements:

• Proven experience in application support or a related role, is good to have.
• Strong knowledge of troubleshooting techniques and problem-solving skills.
• Familiarity with a variety of operating systems and databases and cloud applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize requests.
• Bachelor’s degree in information technology, Computer Science, or related field.
• Professional certifications such as, MS SQL, ITIL certification or comparable certifications would be a definite advantage
• Experience in the financial/accounting services industry is a plus.

Company Benefits:

At our Vistra Mauritius office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and probation leave.

Additionally, we provide a Medical Scheme, Sponsored ACCA and ICSA, Study/Examination Leave, Pension Scheme, Group Personal Accident, Death & Disability Cover and an excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!