​​Senior Enterprise Service Associate​

It’s never been a more exciting time to join Vistra.   

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.  

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.   

We have an exciting opportunity for you to join our team as Senior Associate – Entity Management Solutions (EMS). Reporting to the Manager, Entity Management Solutions, this full-time and permanent position is based in UK and offers regional coverage, allowing you to make a significant impact to our Corporate and its’ growth.  

Key responsibilities: 

• Being part of a team helping to manage ongoing contractual relationships to clients for EMS. 
• Helping to deliver of contracted services to clients to ensure that SLAs as defined in the relevant contracts are met or exceeded. 
• Ensure all work performed is invoiced on time and in line with client contracts. 
• Continuing to update technical expertise, qualifications and experience required to provide the Service.  
• Promote the organisation's capabilities to clients, identify sales opportunities, working with colleagues to achieve contract extensions or new and additional business. 
• Help team leaders with planning to ensure that operational capacity matches demand. 
• Flag anticipated SLA issues in a timely manner to line manager so that a resolution can be agreed. 
• Ensure SLAs are met and compliance requirements adhered to. 
• Helping to grow awareness of EMS as a service line. 

 
Key requirements:  

• Self-confident, with excellent communication and client management skills. 
• Customer service oriented, gaining trust with clients and with a passion for consistently exceeding client expectations. 
• Ability to spot changes to process to improve service delivery to clients and improve profitability from the services provided. 
• Ability to identify issues and bring in experts to solve client and internal issues. 
• Lead against priorities and deadlines, manage team workloads. 
• A growing knowledge of relevant regulatory requirements and standards. 
• To live and breathe Vistra Values. 
• A good working knowledge of governance and company secretarial matters. 
• Having worked in a global services environment and a client facing role. 
• Educated to degree level. Experience of and/or qualifications in company secretarial or legal matters an advantage. 

 
Company Benefits: 

• 25 days annual leave per annum
• Individual private medical insurance cover
• Health cash plan
• Pension: 3% employee and 7% employer contribution, increasing from April 2025 to 8% employer
• Life Assurance 4x Salary
• Group income protection
• Season ticket loan
• Ride to work scheme
•  A day’s birthday leave
• Ability to buy up to one week’s annual leave per year

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!